Ever feel like tearing out your hair after trying to reach “customer service?” Or after an interaction with a business that left you feeling unheard?
There was a day when meeting customer needs was a top priority of businesses small and large. Today, customer focus is more the exception than the norm, and that is especially true for businesses that have high customer demand. True customer service is now obsolete.
I can’t tell you the number of times I’ve been shocked in an interaction when no attempt is made to understand my needs, my position–or even what I am saying.
Or the number of times a business owner has said, “Well, I don’t usually (fill in the blank)” and what’s implied is “even though it would be much easier for you if I did.”
Why bother, when there’s always another customer just waiting for that slot?
Our society overall has become more self-centered, so when I think about it, I shouldn’t be surprised.
How about the many times we are placed on interminable hold. Or almost worse, going through a three or four-layer phone tree? Or the “customer service” bots that don’t answer our question? Or the emails that get canned responses that may or may not relate to our problem.
Oh, the lengths companies will go to in order to ensure we NEVER talk to a live person.
And then, how about the customer service surveys? A joke, right?
It’s enough to make your head spin.
I saw a meme the other day that referred to seniors as having outlived their warranty. We’ve also outlived courtesy, customer service and civil behavior. And that’s something I never expected.
How about you? What are your customer service frustrations?
Oh and PS. After the last interaction that made clear the service provider couldn’t care any less about our needs, we began the process to replace them. A month later, we were able to do that. And they’ll never know why. I could attempt to discuss it with them but it was obvious they wouldn’t get it. So..sayonara and best of luck!
My Etsy shop is known for great customer service. Take a look at my offerings right here.