Airline travel has never been so stressful. Too many people, too few flights, weather, remembering to put liquids in plastic bags, having to buy overpriced water AFTER security checkpoints, tempers flaring: it’s all a bit too much.

I can’t tell you the number of times I’ve worried about losing my ID

And yet, I’ve found that a smile and a thank you go a long way toward getting through a long day of air travel.

Which is why I find it hard to believe that some people go out of their way to make it harder for travelers.

Southwest show